Our continued commitment to supporting you during these challenging times
I hope that this messages continues to find you well.
Like most businesses, we are continuing to monitor the events closely, and following the recent news of another national Lockdown in the UK, we are making adaptations accordingly to safeguard the wellbeing of our employees, customers and everyone in our community to fulfil our purpose of delivering peace of mind.
Throughout the pandemic, and now, we remain open for business. So, while we support our installers and distributors that service these amazing organisations that are working for our country, we are also here for you and your other customers.
We will continue to operate a two-team approach to how we service our customers and suppliers. Our Blue Team, are our skeleton staff based at our Poole office working between 8.30am and 4pm. Their purpose is to continue to process and ship orders that we receive on a daily basis and to continue the product development activities in our Road Map. All other members of staff (Red Team) will continue to service customers from home.
We have plenty of stock on hand and in forecast for manufacture to ensure no interruption to the supply chain during this critical time. We will be working to get your order with you as quickly as possible. However, due to the time of year and increased pressures on delivery services, we cannot guarantee next day delivery, and it may take a little longer for your delivery to arrive. We appreciate your patience and apologise for the inconvenience.
How you contact us will remain the same. However the way operate internally will change, but you shouldn’t notice a difference, but if you do please contact me directly.
We will continue to monitor the situation and provide updates in line with any changes to government guidelines.