Should any of our equipment fail during service or require replacement or repair during its warranty period, then it is the TDSi product return policy to:
1. Repair & Return
Upon receipt of an RNAC number provided by TDSi the customer will return the product to TDSi at their cost. If within warranty the product will be repaired and/or replaced with refurbished product, at TDSi’s discretion and shipped back to the customer. If out of warranty an inspection fee will be charged, fault report provided and repair work quoted. If no fault is found the product will be returned to the customer at their expense.
2. Advanced Replacement
Upon issuance of an RNAC Number provided by TDSi, and an order being placed for the replacement product, the replacement product will be shipped to the customer. The defective unit must be returned to TDSi with 30 days for testing. If the product is received after 30 days no credit will be issued. If no fault is found the unit will be returned to the customer, at customer expense and a service charge applied. If a manufacturing fault is found then a credit will be issued.
3. Wrong Item Ordered
If the wrong product was ordered then after receiving a RNAC Number the product is to be returned within 60 days from the original date of dispatch. A 20% restocking fee will be charged on the original sale price. Items are to be returned in an “as shipped” condition, inclusive of all packaging and documentation; otherwise no credit will be issued. Please note that any special/custom products ordered will be excluded from this policy.
Please note: Products must be returned via the installer/distributor from whom they were originally purchased.