Installer FAQs | TDSi Integrated Security Solutions
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FAQS

The following FAQs are based on common questions that are asked of our support team. If you cannot find the answer to your specific query here, or need further information, please click here to contact our support team.

 

Software

 

What versions of windows are supported for EXgarde?

Please click here for the latest PC Specifications.

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What is minimum PC specifications for EXgarde?

Please click here for the latest PC Specifications.

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Can Ultragard, EXgarde Versions 1, 2 and 3 be upgraded to the latest version?

Yes they can, however when upgrading there may be a few steps required depending on the version you are upgrading from. Contact Technical Support for more information.

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Is MICROgarde software still supported and/or available?

No, MICROgarde software is no longer supported or available however a free upgrade to the latest EXgarde Express is available at no cost.

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How many Doors, Client PCs, Tenants, and IP Locks can EXgarde have?

This is entirely dependent on the type of License you have. All Licenses can be upgraded to suit your site’s needs.

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Does EXgarde run as a service or does the computer have to be logged on?

EXgarde does not run as a service therefore the computer needs to be logged on.

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How many Access Groups and Keyholders can Exgarde have?

Unlimited in Exgarde PRO. Exgarde Express is restricted to 5,000 Keyholders.

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Can the system notify people for particular events?

Yes, with EXgarde PRO there is a feature that allows email or/and sms messages for any event on the system.

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Will EXgarde integrate with CCTV?

EXgarde is fully integrated with the TDSi VUgarde2 product as well as the latest versions of Milestone VMS - Corporate and Enterprise.

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Will EXgarde integrate with my fire system?

EXgarde PRO has a fire door and reporting feature that allows you to connect any fire panel output to a TDSi door controller and automate door release and fire reporting via the software.

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Will EXgarde integrate with my Intruder Alarm system?

EXgarde Pro is fully integrated with the Texecom Premier Elite range of Intruder panels.

It can also operate with any other Intruder Alarm system via hard wired I/O.

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Will EXgarde integrate with Active Directory?

Yes, EXgarde PRO can integrate with Microsoft Active Directory.

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What languages does EXgarde support?

English, French, Spanish and Chinese.

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Is EXgarde available for download?

Yes, the login details for our secure ftp site must be requested by contacting Technical Support.

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Hardware

 

What is the correct cable to use?

Please click here for cable specification

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Are TDSi controllers IP controllers?

EXpert2 and EXcel4 are fitted with IP as standard. MICROgardes can be ordered with or without IP and EXcel2 is RS485/RS232 only.

All of the above also support RS485 and RS232 protocol as standard.

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How many controllers can be fitted to an RS485/RS232 data line?

31 maximum per data line. There is no limit to the amount of data lines you may install. This is dependent on the software license and the specification of the computer.

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Do the controllers work offline?

Yes all door controllers will work offline. All have on board memory and retain the Keyholder, Key Number, Access Group, Door and Reader information.

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Do the controllers work standalone?

The EXpert range have a handheld keypad to work standalone without a computer.

The SOLOgarde product is also a single door standalone product.

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What type of Power Supply is included with the controllers and will they power locks as well?

EXpert and EXcel come with a 4amp Switch Mode PSU and the MICROgarde with a 3amp version.

All Power Supplies are designed to power the controller, readers and locks although it is advisable to check the load of your locks before fitting.

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What is the Warranty period on TDSi products?

3 years on Controllers and Readers.

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What type of readers can be fitted to TDSi door controllers?

All current TDSi readers are compatible with all current TDSi door controllers. This include Proximity, MIFARE, MIFARE Plus, DESFire, Magnetic and Digital IR.

The older analogue IR readers are only compatible with EXcel2 and EXpert2 controllers.

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Can I use 3rd Party readers with TDSi controllers?

Yes, although it strongly advised to contact Technical Support to confirm which readers are supported.

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Which controllers support the DIGIgarde PLUS biometric readers and do I require any additional software for these?

DIGIgarde PLUS biometric readers are compatible with all TDSi door controllers and do not require any additional software to run. They can also be used as a standalone product.

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Legacy Products

 

Are S-Series controllers compatible with the latest version of EXgarde?

No, S-Series controllers are now obsolete and do not work with any EXgarde version above 3.0.8.

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Can S-Series controllers be repaired?

No, S-Series controllers can no longer be repaired. The EXcel and EXpert range of ACUs can be fitted as direct replacements dependant on the reader technology.

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Are GSM modems still supported in EXgarde?

Yes.

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Please click here for VUgarde FAQs

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