Software Support Agreements
TDSi provides exemplary customer support that enhances the effectiveness of your access control and integrated security system.
TDSi can provide a range of Customer Maintenance and Supports services to meet the demands of your business. TDSi’s software support contracts are only available through approved TDSi installers with Authorised, Gold and Platinum accreditation. To find out more contact TDSi and a member of our team will be happy to recommend an approved TDSi installer near you.
When does it apply?
Period of cover: 12 months as standard
Hours of service: Monday Friday, 8.30am to 5.00pm
Offering you Peace of Mind
Our professional support technicians have the expertise required to ensure your satisfaction and the success of your EXgarde system. TDSi delivers comprehensive, high-quality technical assistance with phone and email support from experienced industry experts, software updates for technical protection, and an online Customer Support Portal.
What is included in the contract?
Included as Standard:
- 12 months Professional Service Support (Software only)
- 1 hour telephone or remote connection support per month
- Additional hour(s) support
- Fast-track call prioritisation
- Software Commissioning Engineer visits
- Software health check
- Software upgrades to the latest version
- Specialised modular training course
- E-Learning for remote training
*Available at Extra Cost
What are the Additional Services that TDSi Offer?
These may be used to assist in updating or expanding the system.
Keep your staff up-to-date with training on our software.
Ensure that your staff know how to get the best out of the system in terms of configuration, reporting and integration with other systems.
TDSi’s experts can audit and check your system to ensure that it is running smoothly to maximise the security of the site.
Allow TDSi’s support team to monitor and manage your system remotely. This can be done either by telephone or via PC dial-in. Additional hours are available for purchase.
Ensure that you receive software upgrades free of charge to ensure efficiency improvements and additional features to be used.